Update by user Jun 18, 2017
They finally gave me a full refund for this product
Original review posted by user May 16, 2017
I have used this on my carpet 3x and it still smells. It claims that it will work well it doesn't.
I don't have a tracking number to see when I received this product to send it back or a full refund. Then I sat on hold for 15 minutes. I finally get someone and it is the answering service. Mind you I am calling on a Tuesday morning at 10:30am and she is telling me she will have the owner call me back????????
What kind of customer service is that? A company isn't open by 9am? This seems to be a 1 man show. I will be going on every site to give this company a bad review.
It is ridiculous. I work in customer service for a living and never had this *** poor of service!
Product or Service Mentioned: Planet Urine Floor Cleaning Solution.
Reason of review: Bad quality.
Monetary Loss: $35.
Preferred solution: Full refund.